Woman cleaning her face

Unilever, one of the biggest personal care brand owners on the planet, has removed the word ‘normal’ from its messaging, packaging and advertising. It will also put a stop to ‘excessive editing of model‘ imagery, which includes body shape, size, proportion or skin colour.

These changes are all part of its Positive Beauty vision and strategy that is more ‘equitable, inclusive, and sustainable,’ says the company.

The firm, that owns Dove, Simple and Sure, conducted a 10,000-person-strong study into people’s experiences and perceptions of the beauty industry. Their findings found that:

  • More than half of people (56%) think that the beauty and personal care industry can make people feel excluded.
  • Seven in ten people agree that using the word ‘normal’ on product packaging and advertising has a negative impact. For younger people – those aged 18-35 – this rises to eight in ten.
  • People want to see the beauty and personal care industry focusing more on making people feel better, than just looking better (74%).
  • More than half of people (52%) say they now pay more attention to a company’s stance on societal issues before buying products.

Sunny Jain, President Beauty & Personal Care, said: ‘We know that removing ‘normal’ from our products and packaging will not fix the problem alone, but it is an important step forward. It’s just one of a number of actions we are taking as part of our Positive Beauty vision, which aims not only to do less harm, but more good for both people and the planet.’

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